Sales/Customer Support Representative

• Provide technical and customer support for existing and new clients
• Provide escalation support to ensure timely issue resolution and customer satisfaction
• Maintain and systematically expand market share through strategic sales outreach
• Participate in new sales campaigns and strategies in collaboration with marketing and sales teams
• Ensure accurate and timely documentation within CRM and QA systems
• Conduct web-based product presentations, education, training, and system installations
• Collaborate with customer IT teams to troubleshoot issues and maximize software performance
• Assist at industry conventions and workshops with product demonstrations and user training as requested
• Create and maintain product documentation (manuals and guides)
• Follow and uphold company policies and compliance guidelinesQualifications & Skills
  • Education & Experience:
    • Bachelor's degree or college diploma, or equivalent experience
    • 2-4 years of experience in technical service or customer support (medical technology experience preferred)
    • REEGT or RPSGT certification is a plus, but not required
    • Technical Skills:
      • Proficient in Microsoft Office (Excel, Word, Outlook), Google applications, and web browsers
      • Strong understanding of Windows operating systems, networking basics, and software troubleshooting
      • Core Competencies:
        • Excellent communication and customer service skills
        • Ability to problem-solve, prioritize, and work efficiently under pressure
        • Adaptable to changing requirements and comfortable working independently and within a team
        • Strong writing skills to support creation and maintenance of customer facing documentation
        • Detail-oriented with strong time management and organizational skills
        • Professional and solutions-oriented approach when interacting with clients and colleagues
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