Senior Management Analyst - Operations
Company: Citrus Heights Water District
Location: Citrus Heights
Posted on: November 12, 2021
Position Description The Citrus Heights Water District is
seeking qualified candidates for the position of Senior Management
Analyst - Operations. If you are detail oriented with strong
project management and operations support experience, we want to
hear from you. Regional Government Services and its staff is
conducting this recruitment for the Citrus Heights Water
District.The Senior Management Analyst, under the direction of the
Director of Operations, will serve as program manager for the
District's Water Efficiency program. In concert with the Division's
long and short-term Strategic Plan initiatives, the Senior Analyst
will assist with planning, organizing, and facilitating the
administrative and technical operations activities for the District
including policy administration, fiscal and procurement oversight,
and project management. The Senior Analyst will also implement and
facilitate water savings programming within the District including
community engagement initiatives such as WaterSmart classes,
webinars, and library resources; the District's Community Garden
Corps programming and its related volunteer coordination;
compilation, analysis, and reporting of water management
statistics; and oversight of applicable contracts. THE IDEAL
CANDIDATE HAS: DEEP KNOWLEDGE OF AND TECHNICAL EXPERTISE RELATED
- Detail oriented and analytical with the ability to compile and
discern financial or statistical information in order to recommend
new or enhanced programs, project proposals, or policy
- Techniques used in program development, administration, and
dissemination of communications.
- Principles and practices of budget development and
- Monitoring and tracking requests for proposals, agreements, and
contracting; including contract administration, insurance
compliance, management, and coordination.
- Engaging written and verbal communication skills, with an
ability to understand and speak to the concerns of others.
- Principles and practices of research, writing, editing, and
preparing a variety of informational publications including
business letters and emails, reports, presentations, bulletins, and
- Expertise in Microsoft Word, Excel, and Outlook, which includes
modern office procedures, methods, and equipment including
computers and applicable software applications such as word
processing, spreadsheets, databases, and virtual meeting
platforms.PROVEN LEADERSHIP SKILLS IN:
- Promoting collaboration and teamwork, with the ability to
engage and inspire direct reports, organizational colleagues,
business partners and others.
- Managing competing interests, deadlines, projects, and
priorities with clear communication and adherence to deadlines and
- Making sound decisions, building realistic plans, and project
- Communicating complex technical issues and difficult realities
knowledgeably and compassionately, in understandable language, to a
range of audiences.
- Maintaining effective working relationships with all levels. A
dynamic business partner with the ability to build relationships
and credibility with team members, internal stakeholders, and
members of the community.CORE VALUES THAT INCLUDE:
- Conducting affairs with the highest ethical standards, which
foster integrity and trust.
- A driven, hands-on worker with a strong commitment to timely
execution, accountability, and transparency.
- Choosing a great attitude.ABOUT CITRUS HEIGHTS WATER
DISTRICTFounded in 1920, , an Irrigation District operating under
the State of California Water Code, is celebrating more than 100
years as a leading independent water service provider. CHWD
provides drinking water to an estimated population of 67,000
customers via approximately 20,000 water service connections in a
12.8 square mile service area within portions of Citrus Heights,
Fair Oaks, Orangevale, Carmichael, and Roseville in the Greater
Sacramento Region. The CHWD has 33 full-time dedicated staff, over
one-third of whom have postsecondary degrees, who operate and
maintain a conjunctive use surface water and groundwater system.
CHWD also has many value-added programs for its customers. CHWD's
team focuses on providing high quality water and great customer
service. The District operates under a governing body of three
elected members on a Board of Directors with an appointed General
Manager. It is the mission of CHWD to furnish a dependable supply
of safe, quality water delivered in an efficient, responsive, and
affordable manner. To achieve this goal, the District strives to
create a highly skilled team-oriented work environment that
empowers its staff and supports pursuits for personal and
professional growth. Examples of DutiesDuties may include, but are
not limited to, the following:
- Manage, control, administer, develop, and implement critical
and complex programs and functions for the District and the
department to which assigned.
- Serve as a subject matter expert in areas of specialty or
designated responsibility; act as a liaison/resource to
departments, executive management staff, the Board, and the
- Plan, prioritize, and review the work of staff assigned to a
variety of analytical, technical, programmatic, and administrative
duties in support of assigned Director and/or departmental programs
- Oversee and participate in the performance of a variety of
difficult and complex professional level research and analytical
duties in support of an assigned District program, function, or
- Develop, recommend, and implement goals, objectives, policies
and priorities for an assigned department, program, or function;
research, implement and administer policies and procedures.
- Research, evaluate, and prepare complex financial, statistical,
demographic and operational data used in reports, studies, surveys
and analysis; analyze, prepare, revise, and implement various
administrative policies, procedures, rules, and regulations in
accordance with sound organizational practices.
- Provide high level assistance to management staff; participate
on a variety of committees and boards; prepare and present staff
reports and other correspondence as appropriate; assist management
staff with administrative work including investigating and
answering complaints and providing assistance in resolving
operational and administrative matters.
- Perform and/or participate in budget preparation and
administration; prepare cost estimates for budget recommendations;
monitor and control expenditures.
- Manage assigned strategic planning policies, programs, and
- Prepare grant applications for submission to grant-funding
- Maintain a physical presence in the office which is necessary
to perform essential tasks.
- Build and maintain positive working relationships with
coworkers and the public using principles of good customer
- Foster an environment that embraces diversity, integrity,
trust, and respect.
- Be an integral team player, which involves flexibility,
cooperation, and communication.
- Perform related duties as assigned.When Assigned to Operations:
- Oversee and participate in the preparation and submittal of
Water Efficiency and other required reports for regional and state
regulatory agencies; may serve as the District's liaison to
- Monitor progress of applicable legislation on Water District
programs, finances and operations.
- Develop water efficiency public information campaigns and
education activities as assigned.
- Evaluate operations and activities of assigned
responsibilities; track District rebate and direct installation
programs; recommend improvements and modifications; prepare various
reports on operations and activities.
- Participate in community outreach events; provide assistance to
consumers in meeting water efficiency goals.
- May monitor consumer water use to ensure compliance with
District water conservation requirements; provide consultation on
the efficient use of water; prepare and provide other information
to District customers as assigned.
- May oversee the District's Volunteer Garden Corps program.
- May oversee and/or participate in investigation and
documentation of conditions regarding customer water usage,
unusually high or low meter readings, and readings that have been
disputed by customers; issue violation notices for significant
- Answer questions and provide information to the public;
investigate complaints and recommend corrective action as necessary
to resolve complaints.
- Implement and facilitate the operations support activities such
as procurement and contract administration.
- Participate in the development and implementation of
operational and administrative policies; participate in the
development of new programs to facilitate long and short term
strategies, coordinate activities with other divisions,
departments, public entities, and agencies in order to ensure that
administrative and fiscal objectives are achieved. Typical
QualificationsExperience and Training Any combination of experience
and training that would provide the required knowledge and
abilities is qualifying. A typical way to obtain the required
knowledge and abilities would be: Experience:Three years of
increasingly responsible professional experience, with at least one
year of experience similar to the District's Management Analyst.
Training:Equivalent to a Bachelor's degree from an accredited
college with major course work in public administration, business
administration, environmental management, or a related field.
License and Certificate:Possession of a valid California Class C
Driver's License may be required at the time of appointment.
Failure to obtain or maintain such required license(s) may be cause
for disciplinary action. Individuals who do not meet this
requirement due to a physical disability will be considered for
accommodation on a case-by-case basis. Possession and proof of a
good driving record free from multiple or serious traffic
violations or accidents for at least the most recent two (2) years
is required. When Assigned to Operations:Possession of, or ability
to obtain, a Level 1 Conservation Practitioner certificate from the
American Water Works Association within one year of hire date may
be required.Possession of, or ability to obtain, a Grade D1 Water
Distribution Operator certificate from the State Water Resources
Control Board within one year of hire date may be
- Basic principles and practices of residential and commercial
water systems and conservation practices.
- Advanced methods and techniques of statistical and fiscal
analysis and report writing.
- Techniques and principles of effective interpersonal
- Methods and techniques of project management.
- Pertinent local, state, and federal laws, codes and ordinances,
District functions, policies, rules and regulations.
- Principles and practices of supervision and training.
- Principles and practices of safety management.
- Principles and practices of customer service.
- Principles and practices of budget monitoring.
- Principles and practices of advanced business office management
and administration.Ability to:
- On a continuous basis, know and understand all aspects of the
job; intermittently analyze work papers, reports and special
projects; identify and interpret technical and numerical
information; observe and problem solve operational and technical
policies and procedures.
- On a continuous basis, sit at a desk for long periods of time;
intermittently twist to reach equipment surrounding the desk;
perform simple grasping and fine manipulation; use a telephone;
write and use a keyboard to communicate through written means; and
lift or carry weight of 35 pounds or less.
- Manage, organize, implement, and direct assigned program
operations and activities; perform professional analytical work in
support of an assigned department(s), program, or function.
- Prepare complex reports; prepare and administer program and
division-level budgets; evaluate and develop procedures and
- Plan, coordinate, oversee and participate in conducting
operational analyses, administrative studies, and special
- Use sound judgment in recognizing scope of authority.
- Operate and use computers and applicable software.
- Maintain regular attendance and adhere to prescribed work
schedule to conduct job responsibilities.
- Utilize appropriate safety procedures and practices for
- Maintain confidentiality as necessary.
- Establish and maintain effective working relationships with
those contacted in the course of work which may include
professional organizations and multi-agency committees.
- Work with various cultural and ethnic groups in a tactful and
- Communicate clearly and concisely, both orally and in writing.
Supplemental InformationBENEFITS INFORMATION:The starting salary
will be commensurate with the experience, qualifications and skills
of the successful candidate and within a salary range of $85,238.40
- $115,107.20 annually.In addition to a Pay-for-Performance
program, District salaries are reviewed annually for a
cost-of-living adjustment based on the Consumer Price Index for All
Urban West Coast consumers. Work Schedule – District observes a
4/40 work schedule with all employees working Monday - Thursday.
The District's offices are closed on Fridays. Retirement – The
District participates in CalPERS in addition to Social Security
contributions. The CalPERS Benefit is 2% at age 55 for classic
members and 2% at age 62 for new members as defined by PEPRA,
subject to the limitations set by CalPERS. Employee pays the
employee portion of the CalPERS contribution. Additional
information may be found on the Health Insurance – District
provides health insurance plan options for employees and their
dependents and offers a $400 monthly medical stipend to employees
who do not enroll in the District's health plan. District also
provides, Flexible Spending and Dependent Care account options that
cover some or all co-pays, deductibles, and out-of-pocket medical
costs. Dental/Vision Insurance – District provides dental and
vision coverage to employees and their dependents.Deferred
Compensation Plan – Optional enrollment in a pre-tax
payroll-deducted 457 plan (ICMA-RC), District offers 3% employer
match, based on annual limits established by the IRS.Life Insurance
– District pays for $100,000 of employee life insurance. Employees
may purchase additional supplemental life coverage. Vacation
Leave/Management Leave/Sick Leave – District offers generous paid
time off benefits including 8 hours of monthly vacation accruals, 8
hours of monthly sick leave accruals, and 10 hours of floating
holidays per year. The floating holiday time can be cashed-out if
not used. In addition, management employees receive 80 hours of
management leave which can also be cashed-out if unused.APPLICATION
PROCESS AND SELECTION PROCEDURE:Applications must be submitted
on-line through this applicant tracking system. Materials must be
complete and clearly indicate the candidate meets the minimum
qualifications. All statements made on the application, resume, and
supplemental materials are subject to verification. False
statements may be cause for immediate disqualification, removal
from eligibility list or discharge from employment. The deadline to
apply is October 28, 2021 at 11:59 p.m. PST.After the closing
deadline, applications will be screened in relation to the criteria
indicated in this announcement. Incomplete, late, emailed, and
faxed applications are not accepted. Resumes are not considered in
lieu of the required employment application. If required,
certificates, resumes, and typing certificates must be uploaded
with your application through this applicant tracking system.
Additional inquiries about the position may be directed to Lakesha
Kimbrough at . All completed applications and supplemental
questionnaires will be reviewed for each applicant's ability to
meet the minimum work experience, training and education
qualifications. A combination of a supplemental questionnaire and
phone screen interviews may be used to screen applications.
Candidates who are most qualified will be referred to the District
for further evaluation which may include oral interviews and
additional screening assessments to evaluate training, experience,
and other job-related qualifications. All communication and notices
will be sent via email. Additional inquiries about the position may
be directed to Lakesha Kimbrough at . Neither Regional Government
Services nor Citrus Heights Water District are responsible for
failure of internet forms or email in submitting your application.
Candidates with a disability who may require special assistance in
any phase of the application or selection process should advise
Human Resources by emailing . The Citrus Heights Water District is
an Equal Opportunity Employer.
Keywords: Citrus Heights Water District, Citrus Heights , Senior Management Analyst - Operations, Professions , Citrus Heights, California
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