Asset Protection Captain, Sunrise - Full Time
Location: Citrus Heights
Posted on: September 25, 2022
Macy's is proudly America's Department Store. There's a reason
we've been around for 160 years. Customers come to us for fashion,
value and celebration. Macy's is also known for giving back to our
communities. Now is an exciting time to join Macy's. The face of
retail is changing, and change requires innovation. Our
industry-leading Asset Protection team uses the latest technology
and analytics tools to reduce shortages and protect Macy's bottom
line. -Develop your skills with opportunities to specialize in
areas such as Investigations, Organized Retail Crime, and Asset
Protection Training. Join a team of colleagues who are committed to
excellence and leadership development.
The Asset Protection Captain's primary responsibility is to train,
educate, and supervise staff in detecting and preventing theft of
company property. - -Train and coach Asset Protection / Loss
Prevention staff on apprehension. - -Support store's efforts in
providing the best customer service within a controlled environment
so as to ensure maximum sales at the highest profit rate
Macy's uses a scheduling plan that allows our associates to
participate in the creation of their work schedules by managing
availability and identifying preferences. Additionally, during key
events and peak selling times, Macy's may offer additional shifts
to our associates, which they may pick up using the self-scheduling
tool. - -Details on Macy's schedule options are available during
the interview process.
Select, train, develop, and supervise Asset Protection / Loss
Prevention staff on detecting and preventing theft of company
Develop, implement, and communicate programs to prevent theft
amongst customers and employees.
Participate in initial orientation and on-going training including
the computer, surveillance, and alarm systems.
Respond to customer and associate incidents to facilitate first aid
and minimize company liability.
Recover stolen merchandise and apprehend shoplifters who commit
fraud or other criminal acts against the company.
Investigate criminal violations against the person or property of
any customer or associate that is committed on company
Prepare prompt and complete reports relative to all theft
incidents, merchandise recoveries, accident investigations, audits,
and other activities as assigned by the AP/LP Manager.
Be an expert of and maintain strict compliance with the law and
company policies concerning apprehensions, searches and seizures,
and the preservation of evidence.
Successfully complete all security training requirements and
maintain personal certifications as required by law.
Conduct and oversee audits to ensure sales department compliance to
merchandise exposure standards and asset protection.
Develop and maintain relationship with local law enforcement to
facilitate maximum coordination for potential criminal cases.
Testify in court concerning any case, criminal or civil, wherein
the company is a party of interest to which the Asset Protection /
Loss Prevention Detective is summoned.
Works on special assignments, investigations, and surveillance as
directed by Store AP/LP Manager.
Responds to alarm conditions at assigned store.
Perform other duties as needed.
Regular, dependable attendance and punctuality
Qualifications and Competencies:
High School Diploma or equivalent required
1-2 years related experience
Strong interpersonal skills with proven ability to communicate and
share information with diverse groups of customers and peers.
Resourceful and able to adapt quickly to changing priorities
Resourceful self-starter, works well independently as well as part
of a team, and able to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including
day, evening, weekends, and/or holidays
Physical Requirements :
Position requires prolonged periods of standing/walking around
store or department
May occasionally involve reaching above eye level, stooping,
kneeling, or crouching.
Must be able to apprehend shoplifters
Ability to sustain long periods of time enclosed in surveillance
Frequently lift/move up to 30lbs
Candidates in Colorado: Click here for Pay Range - - and here to
learn about Benefits .
Candidates in Connecticut: Click here for Pay Range
Candidates in Nevada: Click here for Pay Range
Keywords: Macy's, Citrus Heights , Asset Protection Captain, Sunrise - Full Time, Other , Citrus Heights, California
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