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Automotive Service Advisor, Roving

Company: AAA Northern California, Nevada & Utah
Location: Citrus Heights
Posted on: June 12, 2022

Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work With Us

  • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 17 Paid Days off (22 days after 1 year)
    + 9 paid holidays, some Saturdays and no Sundays
  • Opportunities for growth
  • Tuition reimbursement for automotive education and ASE Certifications
  • Clean well equipped shops with state of the art equipment and consistent car count
  • A free AAA Membership and numerous employee discountsKnowledge/Skills/Abilities/Essential Functions
    • First line sales agent for customers' vehicles. Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status. Required to collect payment, open and close cashier process. Required to provide service advisor responsibilities at any auto repair location as needed.
    • Respond to customer concerns or complaints and escalate to management complaint the advisor is unable to resolve. Answer incoming phone calls to schedule service appointments, follow-up calls to customer regarding repair status, outbound calls to prior and/or customers regarding service.
    • Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.
    • May perform other duties as assigned.Education & Experience/Licenses & Certification
      • High School Diploma or GED required
      • 3-5 Years experience
      • Valid driver's license and clean driving record.
      • Previous sales and service advisor experience required.
      • Required to travel to various auto repair locations as part of the regular duties of the position.
        Work Environment/Physical RequirementsRequired by the Americans with Disabilities Act (ADA).
        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).
        May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle. Operate personal or company vehicle as a requirement of position.MCC_RX

Keywords: AAA Northern California, Nevada & Utah, Citrus Heights , Automotive Service Advisor, Roving, Other , Citrus Heights, California

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