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Cell Phone Repair Technician - On-the-job certification

Company: Assurant
Location: Citrus Heights
Posted on: September 16, 2021

Job Description:

Our Cell Phone Repair Technicians keep our customers connected by engaging with them to explore device issues, repairing mobile devices and determining warranty adjudication. You’ll work inside a wireless retail store and be the face of Assurant’s in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.

Responsibilities

  • Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics
  • Engage with and assess customer device needs to deliver outstanding service
  • Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device
  • Meet or exceed key performance objectives, including service and repair metrics
  • Manage repair inventory involving new parts, recording inventory volumes and tracking parts
  • Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)

Requirements

  • 1 year of experience with product service support or troubleshooting electronics
  • 1 year of face-to-face customer service experience
  • Knowledge of mobile devices and operating systems
  • High School diploma or equivalent
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office

How We’re Different

  • We’re offering a $1,000 sign-on bonus
  • We start you with training so you can be an expert in device repair and provide a superior customer experience
  • We help you become Apple and Samsung certified
  • We provide excellent compensation, monthly bonuses and retirement programs
  • Your medical benefits begin on your first day
  • We provide tuition reimbursement available after 6 months
  • We deliver exceptional paid time off

Keywords: Assurant, Citrus Heights , Cell Phone Repair Technician - On-the-job certification, Other , Citrus Heights, California

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