Member Services Representative- Lead in Citrus Heights, CA

Company: Crunch
Location: Citrus Heights
Posted on: June 9, 2021

Job Description:

Reports to:

Manager

Lead

Requirements:

Fluent in English

Proficient reading and writing skills

Computer Skills

Can lift heavy weights (re racking purposes)

Must be 18 or older

Special Skills:

Strong customer service skills

Responsibilities:

Membership Sales

Greet all members & guests with a smile and wish them well as they exit the club

Check in all members and guests in accordance with company procedures

Facilitate any messages on club software at member check-in

Answer phones in courteous, helpful, professional manner

Communicate special events to members and guests

Maintain an atmosphere, which makes members feel welcome

Facilitate all member requests or forward to a manager

Maintain professional disposition at all times

Sell retail products

Schedule member services: tanning, etc

Facilitate payment of member services in accordance with company procedures

Know club facility, services, and schedules

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in the Employee Handbook

Opening and closing duties

CLOSING DUTIES:

Hours typically 6:30 pm- 11:30 pm

Re-racking weights

Opening POS drawer

More to be discussed in the interview

Meetings:

Monthly or Weekly Department Meetings Employee Training Meetings

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