Help Desk/Desktop Support Analyst

Company: Robert Half
Location: Janesville
Posted on: February 18, 2026

Job Description:

Job Description Job Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Janesville, Wisconsin. In this Contract to permanent position, you will play a vital role in providing technical support to end-users while ensuring seamless onboarding processes and efficient ticket resolution. This is an exciting opportunity to work in a dynamic environment within the high-tech pharmaceutical and biotechnology industry. Responsibilities: • Provide timely and effective support to users by addressing hardware, software, and system-related issues. • Manage and resolve service desk tickets using Fresh service, ensuring all requests are handled promptly and accurately. • Assist with onboarding new employees by configuring devices, setting up accounts, and ensuring proper access to systems. • Support the upgrade of systems to Windows 11, ensuring a smooth transition for all users. • Deliver excellent customer service by communicating clearly and effectively with team members and clients. • Troubleshoot and resolve basic issues related to Active Directory and Microsoft Windows environments. • Collaborate with team members, including Systems Administrators and Support Technicians, to address complex technical challenges. • Participate in an on-call rotation to provide after-hours support when needed. • Maintain accurate documentation of processes, procedures, and resolved issues. • Contribute to the improvement of technical workflows and processes to enhance overall efficiency. • Minimum of 5 years of experience in a help desk or desktop support role. • Strong knowledge of Active Directory and Microsoft Windows operating systems. • Familiarity with ticketing systems, such as Freshservice, and ability to manage service desk tickets. • Experience with onboarding processes, including setting up accounts and configuring devices. • Excellent customer service skills and ability to communicate effectively with users at all levels. • Basic troubleshooting skills for hardware, software, and system issues. • Knowledge of system upgrades, particularly Windows 11, is preferred. • Experience with Intune is a plus but not required.

Keywords: Robert Half, Citrus Heights , Help Desk/Desktop Support Analyst, IT / Software / Systems , Janesville, California