Technical Product Manager, Forward Deployed
Company: Athelas
Location: Mountain View
Posted on: May 3, 2024
Job Description:
Every day, it feels like healthcare becomes less about the
practice of medicine. Hospitals and private practices operate on
razor-thin margins, caught between the bureaucracy of insurance
companies and ballooning administrative costs. And technological
advancements - from electronic health record systems to dictation
software - have failed to live up to their promise of making the
lives of all healthcare staff easier.Commure's mission is to once
again make health the focus of healthcare by using AI and
automation to eliminate distractions and keep providers connected
to their patients throughout the care journey.The Commure suite of
automated and AI-enabled hardware, software, and services results
in happier and healthier patients, less time wasted on
administrative tasks, safer staff, and more reliable insurance
reimbursements. Since merging with Athelas, our growing suite of
solutions now includes:
- Patient Engagement - Commure Engage empowers providers to
connect with their patients throughout the care journey, reducing
no-shows and improving health outcomes
- Workflow Automation - PatientKeeper and other workflow tools
automate repetitive tasks, allowing healthcare workers to spend
more time with patients
- Staff Safety - Commure Stronglineprotects staff from workplace
violence by empowering them to call for help to de-escalate
potentially violent situations
- At-Home Monitoring - Athelas Care Management offers a suite of
remote sensors that allow doctors to bring healthcare into the
home, saving lives through early intervention
- Billing Solutions - Athelas RCM offers AI-driven, full-cycle
revenue cycle management solutions that optimize claims submission,
ensuring insurers pay every dollar they owe for work performed by
healthcare providers
- Automated Dictation - Athelas Scribeutilizes the power of LLMs
to record and automatically summarize appointments, saving doctors
countless hours every dayCommure takes a provider-focused approach
to healthcare and the healthcare industry has noticed. We've grown
more than 500% year over year for three consecutive years. We
support more than 250,000 clinicians and staff and hundreds of
thousands of patients across hundreds of care sites. And we're just
getting started. Backed by General Catalyst, Sequoia, and many
other leading investors, Commure is positioned to be the defining
healthcare tech company of the next 15 years.If you're eager to
advance our mission to make health the focus of healthcare, come
join us!Role Summary:Athelas and Commure are seeking a Forward
Deployed Product Manager to enhance our digital health product
portfolio. In this dynamic role, you will focus on developing and
implementing technical solutions and clinical products that address
the complexities of healthcare billing and digital
medicine.Reporting directly to the Head of Product Management, you
will collaborate closely with various cross-functional teams to
drive product strategy, development, and implementation, ensuring
our products effectively meet the needs of our users in real-world
settings. This position requires up to 40% travel to client sites
and other locations as needed.Key Highlights:
- Hands-On Product Development: You will have the unique
opportunity to be on the ground, directly at healthcare facilities,
understanding firsthand the challenges and requirements, which will
drive the development and implementation of solutions tailored to
these complex environments.
- Leadership and Technical Expertise: You will lead a team of
engineers; therefore, deep technical knowledge is crucial. You
won't be directly involved in hiring, but you will guide and
inspire your team through complex product build outs.
- Executive-Level Communication: Regular interaction with top
executives such as COOs, CSOs, and CIOs of major healthcare systems
will require excellent communication skills. You must effectively
convey complex ideas and persuade stakeholders to align with your
strategic visions.Responsibilities
- Product Strategy and Implementation: Develop and oversee the
execution of technical and clinical product strategies. This
includes creating innovative solutions for healthcare billing
complexities and clinical product offerings, aligning them with
overarching business goals.
- Customer Engagement and Deployment: Act as the primary product
contact for clients, understanding their specific needs and
deploying solutions that integrate seamlessly into their
operations. Ensure products are tailored to real-world use and
deliver measurable benefits.
- Cross-Functional Team Collaboration: Collaborate with
Engineering, Sales, Operations, and Clinical teams to define and
prioritize product requirements, develop project plans, manage key
deliverables, and maintain high-quality standards throughout the
product lifecycle.
- Operational and Quality Oversight: Establish and maintain
rigorous processes and workflows for product operations and quality
assurance, including metrics and OKRs to monitor and drive business
growth.
- Market Insights and Feedback Integration: Serve as the voice of
the customer internally, gathering and integrating feedback to
refine and adapt product offerings. Develop tools and metrics to
measure product effectiveness and customer
satisfaction.Requirements
- Education and Experience: Bachelor's degree in Computer
Science, Engineering, Business, Clinical Sciences, or a related
field (or equivalent experience).
- Professional Background: Minimum of 3 years of experience in
Product Management, ideally in technical or clinical roles within
SaaS products or healthcare informatics environments.
- Skills and Competencies: Strong analytical and problem-solving
skills, outstanding interpersonal and communication abilities, and
a proven ability to manage complex technology projects across
functional boundaries. Experience with SQL and familiarity with
agile methodologies are beneficial.
- Industry Knowledge: Comprehensive understanding of clinical
informatics applications and experience in healthcare settings
(life sciences, pharma, health systems, and payers) is
preferred.Preferred Qualifications:
- Direct experience in healthcare settings within the United
States.Why You'll Like Working with Athelas
- Execution focused, driven team: Join a team with an incredible
record - we are the smallest, fastest company in history to receive
FDA hematology clearance. We are also the largest Remote Patient
Monitoring company in the US, with a fast-growing SaaS Revenue
Cycle Management business as well
- Technology Focus: Revolutionizing how technology can be used in
the healthcare industry
- Strong Backing: $132M Series B raised from the likes of
Sequoia, General Catalyst, Tribe, Y Combinator
- Mission Driven: We are changing the way healthcare is provided,
bringing it directly to the people who need it with
technology-enabled solutions
- Incredible Growth: Revenue growth of 5x over the past 6 months
and we're just getting started!
- Competitive Benefits: Unlimited PTO, medical, dental, vision,
excellent maternity and paternity paid time off. Athelas is
committed to creating and fostering a diverse team. We are open to
all backgrounds and levels of experience, and believe that great
people can always find a place. We are committed to providing
reasonable accommodations to all applicants throughout the
application process.Employees will act in accordance with the
organization's information security policies, to include but not
limited to protecting assets from unauthorized access, disclosure,
modification, destruction or interference nor execute particular
security processes or activities. Employees will report to the
information security office any confirmed or potential events or
other risks to the organization. Employees will be required to
attest to these requirements upon hire and on an annual basis.
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Keywords: Athelas, Citrus Heights , Technical Product Manager, Forward Deployed, IT / Software / Systems , Mountain View, California
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