Customer Service Coordinator (Supporting Maintenance team)

Company: LeFever Mattson Property Management
Location: Citrus Heights
Posted on: July 31, 2022

Job Description:

Job Description As a Customer Service Coordinator, you will assist the Director of Maintenance in providing excellent customer service and organization to the maintenance and renovation department. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. DUTIES AND RESPONSIBILITIES Respond to maintenance service calls and emails -- Create maintenance work requests while doing follow-ups on the status of work orders -- Assist in scheduling maintenance/vendors -- Respond to City/County notices or violations -- Type reports, letters, and notices to residents and owners -- Type and price routine inspection reports, i.e.: move in/out reports -- Assist with collecting maintenance invoices and review against time sheets and mileage from maintenance techs/renovation team members -- Review and approve maintenance credit card and maintenance check charges -- Obtain proposals and bids for various projects from vendors -- Prepare and track construction lien releases. -- Vendors: Obtain new vendor verification, and track insurance. Keep track of and monitor outside vendor jobs: Trees, plumbing, pest control, garage doors, fences, HVAC, and electrical. Help manage maintenance files. Assist in preparing monthly safety meetings-- Assist maintenance technicians and Community Directors at apartment complexes. -- Help sales team compile previous repairs and home upgrades on properties being sold. -- On Call: schedule and notify after-hours on-call team, follow up on reports with residents, send a report to appropriate supervisor -- Update property inspection and gutter cleaning schedule monthly -- Assist in maintenance hiring -- Performs other duties as assigned QUALIFICATIONS SKILLS/KNOWLEDGE: Demonstrate exceptional administrative and organizations skills, effective verbal and written skills, ability to master Yardi software and Microsoft Office, and take initiative in completing tasks EDUCATION & EXPERIENCE High School diploma or equivalent 3 years in property management maintenance or related experience and/or training, or equivalent combination of education and experience Knowledge of maintenance/carpentry is highly preferred Ability to be flexible in changing work priorities and handle numerous projects at the same time Ability to act responsively to customer inquiries and requests; escalate the more challenging matters as necessary Maintained effective working relationships with other staff and clients. Demonstrated organizational, problem solving and common-sense skills. Knowledge of Customer Relations. Proficient in MS Office including MS Word, Excel, Publisher, Internet. Knowledge of Yardi Maintenance, Management System equivalent. Experience with Office Equipment such as Label Maker, Copier/Fax, Scanner, USPS Mail machine. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions . Employees may experience the following physical demands for extended periods of time. Sitting, standing, and walking (95-100%). Keyboarding (40-60%). Viewing computer monitor, videophone, and cell phone (40-60%). Lifting computers and other equipment. The employee may need to lift up to 25lbs. (10-20%) Company Description We are a California statewide Commercial and Residential real estate management - maintenance company. From our corporate headquarters in Citrus Heights, we manage a portfolio of over 2,500 residential units and approximately 770,000 square feet of commercial space. We value our 100 team members. Finding the right person to join our team is our priority.

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