Part Time Customer Service Manager
Company: Michaels
Location: Citrus Heights
Posted on: June 18, 2022
Job Description:
Store - SAC-CITRUS HEIGHTS, CAWe're here for the Makers! Come be
a part of the team where innovation and teamwork come together to
support the most exciting missions in the world! Michaels is an
Equal Opportunity Employer. We are here for all Team Members and
all Makers to create, innovate and be better together. To review a
comprehensive list of benefits, please visit CO, CT and NYC only
-To review pay ranges for the position you are applying for, please
visit Deliver a customer centric shopping experience by managing
and delivering effective front-end operations and expectations.
Lead the omni channel processes. Maintain store recovery standards
to deliver our Brand Promises. Deliver friendly customer service.
Major Activities
- Assist Store Manager in leading and managing adherence to
Standard Operating Procedures (SOP's) and Company programs to
ensure compliance to applicable laws and requirements; ensure
execution of Company policies and standards; - hold team
accountable for store conditions and results
- Ensure all front end policies and procedures are followed;
achieve your KPI's and manage your team to achieve their role
KPI's
- Plan and lead the execution of the class and in-store events in
accordance with Company program
- Lead the Omni channel processes
- Manage and execute shrink and safety programs
- Train, observe and coach customer experience team (sales floor
and cashier) to achieve results, participate in the performance
management process; support Talent Development of your team;
utilize the leadership competencies for continued
self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner;
remains positive and respectful, even in difficult situations;
promotes commitment to the organization's vision and values;
projects a positive image and serves as a role model for
others
- Acknowledge customers, help locate product and provide
solutions
- Participate in the truck un-load and stocking processes to
ensure truck standards are followed and completed within
budget
- Manage and execute the shrink and safety programs
- Cross trained in Custom Framing selling and production Other
duties as assigned Preferred Type of experience the job requires
- Retail management experience preferred Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- regular bending, lifting, carrying, reaching and
stretching
- Lifting heavy boxes and accessing high shelves by ladder or
similar equipment
- If you need help performing these functions of your job, please
contact supervisor so that we may engage in the interactive process
with you and find a reasonable accommodation Work Environment
- Public retail store setting taking care of our customers; all
public areas are climate controlled; some stock rooms may not be
climate controlled; some outdoor work if assigned to retrieve
shopping carts or while unloading trucks; Frame shop contains glass
cutter and heat press ; work hours include nights, weekends and
early mornings Applicants in the U.S. must satisfy federal, state,
and local legal requirements of the job.
Keywords: Michaels, Citrus Heights , Part Time Customer Service Manager, Hospitality & Tourism , Citrus Heights, California
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