Health Services Response Supervisor

Company: Best Buy Health
Location: Reno
Posted on: June 4, 2025

Job Description:

As a Health Services Response Supervisor, your primary responsibilities will be to supervise a staff of non-exempt employees by providing necessary leadership, coaching, and development for the team. This involves contributing to the efficient operation of the Health Services Response Center. This individual is responsible for supporting Health Services Response Advisors receiving, evaluating and prioritizing emergency and non-emergency requests for assistance and service. This individual must be able to direct others, maintain control, and make effective decisions, often in very high stress situations.

This role is Hybrid which means you must be located within a drivable distance to our Best Buy Health office in Reno, NV.

What you'll do Provide direct reports with coaching and support to ensure the HSR department meets performance and quality standards in service deliveryBoost morale through focused initiatives, active listening and follow-through to keep individual and team cohesive, collaborative and engaged Perform as Supervisor on Duty to monitor status of calls and queues, work with OCC, shifting resources as needed to meet SLA targetsDeliver training as needed to support growth or continuing education CSA requirements for the frontline teamHold accountability to attendance and performance expectations, partnering with HSR Managers as needed to hold consistent accountability across the Care organization
Basic Qualifications Minimum 4 years of customer service call center or dispatch experience required.Minimum 2 years' leadership experience to include managing performance and/or attendance required.
Preferred Qualifications Experience providing excellent customer service and problem solving preferred.Strong communication skills preferred. Associates degree or equivalent experience preferred.
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include: Physical and mental well-being support via Best Buy Health Wellness Program Comprehensive benefits including tuition reimbursement, caregiver support, and more Generous Best Buy employee discount
About us
Best Buy Health is an Equal Opportunity Employer that complies with Section 503 of the Rehabilitation Act and Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We are committed to equal employment opportunity for all applicants and employees. Learn more about our commitment

Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions, and otherwise as required by applicable law. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment processes or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com.

To learn more, view the "Know Your Rights" poster

Position Type: Full timePandoLogic. Category:Healthcare, Keywords:Health Service Supervisor, Location:Reno, NV-89521

Keywords: Best Buy Health, Citrus Heights , Health Services Response Supervisor, Healthcare , Reno, California