Director, Customer Engineering
Company: Aisera
Location: Palo Alto
Posted on: May 6, 2024
|
|
Job Description:
Aisera is a leading provider of AI Copilot solutions, utilizing
AiseraGPT and Generative AI to facilitate business transformation
and drive revenue growth through a self-service model. Aisera's AI
Copilot uses industry and domain-specific LLMs to deliver
human-like experiences and auto-remediate requests through AI
workflows. With 400+ integrations and 1200+ prebuilt workflows,
customers achieve 75%+ automation and 90% cost reduction.Aisera has
received numerous recognitions, including the following:
FastCompany Best Workplaces for Innovators; Inc 5000 Award for
Fastest Growth; Forbes AI50; EY Entrepreneur -of the Year 2023;
CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top
100 Global Innovator; CIO Innovation Startup Award; CIO Review Top
ITSM Solution; and Silicon Review 50 Most Admired Companies. -Our
seasoned founding team has led companies through several prior
successful startups and acquisitions. We give our employees a lot
of responsibility and ownership of their work, and we hire people
from a very wide range of backgrounds and experience. Our team
members operate with a high degree of empathy for our customers and
each other.Join our dynamic and fast-paced team and be a part of
our journey to revolutionize the industry.The Role: -We are seeking
a dynamic and results-driven Customer Engineering Leader to join
our growing team. In this critical role, you will lead a talented
team of customer engineers, working closely with cross-functional
teams to ensure the successful implementation and ongoing support
of our SaaS solutions for our enterprise clients. You will play a
pivotal role in ensuring that our customers receive a world-class
experience and achieve their desired outcomes with our
software.This role is based out of our Palo Alto, CA
office.Responsibilities:
What is your current or most recent job title? -*
If non-local, are you able to relocate to the SF Bay area at your
own expense? -*
Please select For government reporting purposes, we ask candidates
to respond to the below self-identification survey.Completion of
the form is entirely voluntary. Whatever your decision, it will not
be considered in the hiringprocess or thereafter. Any information
that you do provide will be recorded and maintained in
aconfidential file.As set forth in Aisera's Equal Employment
Opportunity policy,we do not discriminate on the basis of any
protected group status under any applicable law.If you believe you
belong to any of the categories of protected veterans listed below,
please indicate by making the appropriate selection.As a government
contractor subject to the Vietnam Era Veterans Readjustment
Assistance Act (VEVRAA), we request this information in order to
measurethe effectiveness of the outreach and positive recruitment
efforts we undertake pursuant to VEVRAA. Classification of
protected categoriesis as follows:A "disabled veteran" is one of
the following: a veteran of the U.S. military, ground, naval or air
service who is entitled to compensation (or who but for the receipt
of military retired pay would be entitled to compensation) under
laws administered by the Secretary of Veterans Affairs; or a person
who was discharged or released from active duty because of a
service-connected disability.A "recently separated veteran" means
any veteran during the three-year period beginning on the date of
such veteran's discharge or release from active duty in the U.S.
military, ground, naval, or air service.An "active duty wartime or
campaign badge veteran" means a veteran who served on active duty
in the U.S. military, ground, naval or air service during a war, or
in a campaign or expedition for which a campaign badge has been
authorized under the laws administered by the Department of
Defense.An "Armed forces service medal veteran" means a veteran
who, while serving on active duty in the U.S. military, ground,
naval or air service, participated in a United States military
operation for which an Armed Forces service medal was awarded
pursuant to Executive Order 12985.Voluntary Self-Identification of
Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005
Expires 04/30/2026 Voluntary Self-IdentificationFor government
reporting purposes, we ask candidates to respond to the below
self-identification survey.Completion of the form is entirely
voluntary. Whatever your decision, it will not be considered in the
hiringprocess or thereafter. Any information that you do provide
will be recorded and maintained in aconfidential file.As set forth
in Aisera's Equal Employment Opportunity policy,we do not
discriminate on the basis of any protected group status under any
applicable law. Gender Please select Gender Are you
Hispanic/Latino? Please select Are you Hispanic/Latino? Race &
Ethnicity Definitions If you believe you belong to any of the
categories of protected veterans listed below, please indicate by
making the appropriate selection.As a government contractor subject
to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA),
we request this information in order to measurethe effectiveness of
the outreach and positive recruitment efforts we undertake pursuant
to VEVRAA. Classification of protected categoriesis as follows:A
"disabled veteran" is one of the following: a veteran of the U.S.
military, ground, naval or air service who is entitled to
compensation (or who but for the receipt of military retired pay
would be entitled to compensation) under laws administered by the
Secretary of Veterans Affairs; or a person who was discharged or
released from active duty because of a service-connected
disability.A "recently separated veteran" means any veteran during
the three-year period beginning on the date of such veteran's
discharge or release from active duty in the U.S. military, ground,
naval, or air service.An "active duty wartime or campaign badge
veteran" means a veteran who served on active duty in the U.S.
military, ground, naval or air service during a war, or in a
campaign or expedition for which a campaign badge has been
authorized under the laws administered by the Department of
Defense.An "Armed forces service medal veteran" means a veteran
who, while serving on active duty in the U.S. military, ground,
naval or air service, participated in a United States military
operation for which an Armed Forces service medal was awarded
pursuant to Executive Order 12985. Veteran Status Please select
Veteran Status Voluntary Self-Identification of Disability Form
CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires
04/30/2026
Why are you being asked to complete this form?We are a federal
contractor or subcontractor. The law requires us to provide equal
employment opportunity to qualified people with disabilities. We
have a goal of having at least 7% of our workers as people with
disabilities. The law says we must measure our progress towards
this goal. To do this, we must ask applicants and employees if they
have a disability or have ever had one. People can become disabled,
so we need to ask this question at least every five
years.Completing this form is voluntary, and we hope that you will
choose to do so. Your answer is confidential. No one who makes
hiring decisions will see it. Your decision to complete the form
and your answer will not harm you in any way. If you want to learn
more about the law or this form, visit the U.S. Department of
Labor's Office of Federal Contract Compliance Programs (OFCCP)
website at www.dol.gov/ofccp .How do you know if you have a
disability?A disability is a condition that substantially limits
one or more of your "major life activities." If you have or have
ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
#J-18808-Ljbffr
Keywords: Aisera, Citrus Heights , Director, Customer Engineering, Executive , Palo Alto, California
Click
here to apply!
|