Asset Protection Manager
Company: JCPenney
Location: Citrus Heights
Posted on: June 25, 2022
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Job Description:
As the Asset Protection Manager you will lead Asset Protection
activities for your assigned Store in accordance with company
policies and procedures, in order to drivePrimary Responsibilities:
Team DevelopmentActively walks the floor and coaches in the moment
to enhance each associate's ability to developFrequently conducts
developmental conversations with direct reports and maintains notes
on observations of strengths and opportunitiesInterviews and hires
Asset Protection talent for the storeCoaches associates and advises
Store/District Leadership Teams when opportunities are
notedShrinkage and SafetyTailors company Asset Protection direction
to their particular store and creates new ways to educate and
motivate store teams to focus on shrinkage reduction and
safetyCoaches store associates on keeping work areas and sales
floor free of hazards to protect customers and associates from
accidentsRegularly analyzes and reviews incident trends to advise
store leadership of action steps that can be used to prevent future
incidentsMerchandise ProtectionPeriodically audits departments for
merchandise protection standard adherenceWalks the sales floor to
identify merchandise protection opportunities that deviate from
company standardsCourt HearingsAttends hearings as required and
updates appropriate files with court-related outcomesMaintains
relationship with local law enforcementInternal & ORC
InvestigationsProactively identifies potential acts of theft and
fraud by observing associate and customer activity and reviewing
exception reports and ISS referralsAggressively investigates
suspicious behavior (collects intelligence, documents behavior,
installs cameras, etc.)Interviews associates suspected of theft or
fraud in accordance with company policies and properly documents
all stagesReviews and ensures all AP documentation is complete,
accurate and is maintained to the policies of the
companyCommunicates MI photo alerts to associates and partners with
other locations/retailers to identify ORC groups and patternsTakes
direction from District Asset Protection Manager and/or Market
Investigator to gather evidence on ORC and external
fraudPerformance StandardsConsistently meets established
performance standards for the role, including (but not limited to)
shrinkage, product and service sales, customer service,
productivity and attendanceCore Competencies & Accomplishments:Work
Experience - 3-5 years relevant experience, ideally in a big-box
retailer or in multi-unit specialty retailEducation - Bachelor
degree or equivalent work experienceDrives Performance - Holds self
and others accountable to a higher standard to achieve results;
provides feedback, visibility and recognition to the team.Develops
Talent - Builds a diverse and high performing team; provides
feedback and stretch assignments to foster growth; empowers the
team to make critical decisions; rewards and recognizes efforts and
frequently discusses future opportunities and development plans.
Practices Candor - An approachable and unguarded leader that shares
honest and constructive feedback with team; sincere with
communication. Organization/Time Management - Plans and structures
work; prioritizes tasks based on impact to sales, profit or
customer experience; executes tasks in an efficient manner.What you
get:We offer a competitive benefits package including
medical/dental/vision, term life insurance, paid vacation/holidays,
401(k) Savings Plan with company match, and an associate discount
on JCPenney merchandise.About JCPenney: JCPenney is the shopping
destination for diverse, working American families. With
inclusivity at its core, the Company's product assortment meets
customers' everyday needs and helps them commemorate every special
occasion with style, quality and value. JCPenney offers a broad
portfolio of fashion, apparel, home, beauty and jewelry from
national and private brands and provides personal services
including salon, portrait and optical. The Company and its 50,000
associates worldwide serve customers where, when and how they want
to shop - from jcp.com to more than 650 stores in the U.S. and
Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic
American brand by continuing its legacy of connecting with
customers through shopping and community engagement. Please visit
JCPenney's Newsroom to learn more and follow JCPenney on Facebook,
Instagram, Twitter and LinkedIn.For more opportunities to join our
team please visit our careers page. #LI-AR1
Keywords: JCPenney, Citrus Heights , Asset Protection Manager, Executive , Citrus Heights, California
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